Buller Wines Privacy Policy

Covers the collection and use of personal information that may be collected by Buller Wines anytime you interact with Buller Wines, such as when you visit our website, when you purchase wines or services, or when you call our sales support.

Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Buller Wines, and we go to great lengths to protect it.

Why we collect personal information

Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our wines and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest wine vintage announcements, special offers, and events that you might like to hear about.

If you do not want Buller Wines to keep you up to date with Buller Wines News, and the latest vintages please contact us.

The information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a delivery issue on the phone, participating in an online survey, or purchasing wine. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; wines purchased, date of purchase; and information relating to a support or service issue. We collect information to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website, and on related websites. This helps us to determine how best to provide more useful information to our customers and to understand which parts of our websites and Internet services are of most interest to them.

When we disclose your information

Buller Wines takes your privacy very seriously. Be assured that Buller Wines does not sell or rent your contact information to other marketers. There maybe times when it may be advantageous for Buller Wines to make certain personal information about you available to companies that Buller Wines has a strategic relationship with or that perform work for Buller Wines to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These, companies are also obligated to protect your personal information in accordance with Buller Wines’s policies. Without such information being made available, it would be difficult for you to purchase wine, have wine delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on Buller Wines website.

We protect your personal information

Buller Wines takes precautions – including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

Buller Wines Online Store

The online store does not store any credit card information. The payment transaction is securely processed through ANZ eGate secure payment gateway managed by Dialect Payment Technologies Pty Ltd

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, make sure you use a current secure web browser and use Internet Security software such as Kaspersky.

Integrity of your personal information

Buller Wines has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by letting us know when your details change. You can also request a copy of your personal information, your wine order history, and your interactions with our sales and support agents by contacting us.

Our company wide commitment to your privacy

Buller Wines takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Buller Wines employees and strictly enforce privacy safeguards within our company.

Privacy questions

If you have questions or concerns about Buller Wines Customer Privacy Policy or data processing, please write to the Privacy Officer. Address details are available on the contact us page.

If you do not want Buller Wines to keep you up to date with the latest Buller Wines news, and the latest information on vintages and services click please let us know. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Buller Wines may update its privacy policy from time to time. Changes will be posted on our website.